Frequently Asked Questions (FAQ)

Last updated: November 18, 2025

Welcome to our FAQ section! Here you’ll find answers to the most common questions about our products, shipping, cancellations, returns, and more.

1. Do you accept returns or exchanges?

Because all our products are made-to-order, we do not accept returns or exchanges for:

  • Wrong size ordered

  • Change of mind

  • Buyer’s remorse

  • Accidental orders (after the 2-hour window)

However, if your item arrives damaged, defective, or incorrect, we will replace it free of charge.

2. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect:

  1. Email us within 7 days of delivery at jap4racing@gmail.com

  2. Include your order number

  3. Provide photos of the issue

We will send a free replacement once verified.
In most cases, the damaged item does not need to be returned.

3. Can I cancel or change my order?

Yes — but only within 2 hours of placing your order.

All products begin production shortly after purchase, so cancellations or changes cannot be made after the 2-hour window.

To cancel, email: jap4racing@gmail.com

4. How long does order processing take?

All items are made-to-order.
Processing time is:

1–5 business days
(Does not include weekends or holidays)

You’ll receive a tracking number as soon as your order ships.

5. What are the shipping options and rates?

Canada

  • Expedited (2–4 Business Days): $20.00

  • Standard (3–9 Business Days): $7.50

United States

  • US Expedited (2–4 Business Days): $20.00

  • US Standard (4–8 Business Days): $7.50

Europe & United Kingdom

  • Standard International (6–10 Business Days): $15.00

6. How long will shipping take?

Shipping time begins after the 1–5 day processing period.

Estimated delivery times:

  • Canada: 2–9 business days

  • USA: 2–8 business days

  • Europe/UK: 6–10 business days

Delays may occur due to high postal volume, weather, or customs (for international orders).

7. Do you ship internationally?

Yes! We ship to many countries, including Canada, the United States, Europe, and the United Kingdom.

International orders may be subject to customs duties or taxes, which are the customer’s responsibility.

8. Do you offer tracking?

Yes.
All orders come with a tracking number, which will be emailed to you once your order ships.

9. My tracking shows “delivered” but I didn’t receive my package. What should I do?

Please take the following steps:

  1. Check with neighbors or building staff

  2. Verify your shipping address on the order confirmation

  3. Allow 24–48 hours for possible carrier delays

  4. Contact the carrier with your tracking number

If the shipment is confirmed lost by the carrier, contact us at jap4racing@gmail.com and we will arrange a replacement.

10. Can I change my shipping address after ordering?

Only within the 2-hour cancellation/change window.
After that, the order enters production and cannot be modified.

11. Do you charge taxes or customs fees?

Sales tax is calculated at checkout based on your region.
International customers may be charged customs, duties, or VAT depending on their country’s import regulations.

12. What payment methods do you accept?

We accept all major secure payment options supported by Shopify, such as:

  • Credit/debit cards

  • Shopify Payments

  • Apple Pay / Google Pay (if enabled)

We do not store full credit card information.

13. Are your products really made-to-order?

Yes! Every product is created after the order is placed.
This ensures:

  • Fresh prints

  • High quality

  • No inventory waste

  • Eco-conscious manufacturing

14. How do I contact customer support?

Email us anytime at:
jap4racing@gmail.com

Our support team replies within 24–48 hours.